Support
For help, analysis error reports or product feedback, email us and we will respond as soon as possible.
How do I start analyzing a match?
Sign in with Apple, tap Upload and select a match video from Photos. Analysis starts automatically once the upload finishes, and its progress is shown on the match card.
How long does analysis take?
A full match usually takes 6–10 minutes; longer videos may take about 15 minutes. Analysis runs on our servers, so you can close the app while you wait.
How many matches can I analyze per month?
Free accounts can analyze 5 matches per calendar month (Taiwan time), resetting on the 1st. Re-analyzing a match does not count again, and failed analyses are not counted.
What should I do if the analysis contains errors?
You can adjust rally boundaries, actions and points directly in the app, and your corrections sync to your other devices. You are also welcome to email us the match and the time of the error so we can improve analysis quality.
How do I share a match with teammates or coaches?
Choose Share on a match to create a share link. Anyone with the link can view the match; after signing in to VolleyIQ, recipients can also import it into their own library. You can revoke a share link at any time.
Why does my account show a different email address?
This is the relay address from Apple’s Hide My Email feature. Mail sent to it is forwarded to your actual inbox. Your account is identified by your Apple Account, not by the email address.
How do I delete my account?
In the app, go to Settings → Account → Delete Account, confirm, and verify with your Apple Account. Your account, matches, analysis results, labels and videos are permanently deleted and cannot be recovered. See the Privacy Policy for details.
Contact us
Please include the match title and the time of the issue so we can investigate quickly.